Service Terms
Last updated November 10, 2026
- Mowing plan. Weekly or every 2 weeks (bi-weekly), as agreed when you sign up. Your plan is shown here when you log in.
- Service day. We schedule mowing by route so we can serve every yard efficiently. Your service day may change from week to week, and we don't guarantee a specific day or time. If you need us on or off a certain day (like a party or event), let us know and we'll do our best.
- Mowing season. Regular mowing runs from the beginning of April through October, depending on the weather and how fast the grass is growing. Spring cleanups, leaf cleanups and snow removal are scheduled separately.
- Weather and lawn conditions. We don't mow in rain, when the ground is too wet, or in unsafe conditions, because it can damage your lawn. Weather delays move your visit to the next available day. During drought or slow growth, we may skip a visit; you're never charged for a visit skipped because of weather or growth.
- Getting into your yard. Please leave gates unlocked, keep pets inside or secured, and pick up toys, hoses, furniture and pet waste before your service day. If we arrive and can't get in or can't safely mow (for example, a locked gate or a pet in the yard), a $20 trip charge applies.
- Bagging and overgrown lawns. Your price covers regular mowing and trimming. Bagging clippings is an extra charge. Lawns that are overgrown (for example, after being skipped or left long) take more time and also cost extra. We'll let you know the extra charge before doing the work.
- Hidden items. Please mark or tell us about sprinkler heads, invisible dog fences, low wires, and anything else hidden in the grass. We're not responsible for damage to items we weren't told about or that were left in the lawn.
- Pricing and payment. You pay the per-visit price we agreed on, plus any extra charges above. Payment is due within 3 days of service. If it isn't paid by then, it's past due and a late fee may be added. If a past-due balance isn't paid by your next scheduled service, service will be paused until it's paid.
- Damage or concerns. If something isn't right, tell us within 48 hours and we'll come back and make it right.
- Canceling. You can cancel or pause service anytime by calling or texting us. You only pay for visits already completed.
- Changes. If we update these terms, we'll ask you to agree again the next time you log in.